[ENGLISH] Frequently Asked Questions


Function and Use:

1. Watch myAlo can accept calls, but can the watch call out?

myAlo watch has a two-way communication and can call out. To make calls go to the phonebook and choose contact. Then tap on it to make call. Contacts could be added from myAlo myKids app or kids can make friends with other kids with a same watch.


2. What SIM card does the watch support?

It supports GSM 900/1800 or 850/1900 for the Internet.


3. How accurate is the GPS?

With the multi-modes positioning technology of GPS/LBS, watch is very accurate in GPS-mode, in high buildings and other obstructions in urban areas, there is a chance of larger deviation. If GPS signal is not available watch will try to get its position via LBS.


4. How long is the standby time for watch?

The watch’s battery capacity up to 450mAh. The standby time depends on tracking mode and position frequency. Normal standby time is more than 72 hours.


5. Does the watch need network support when using the positioning function?

The watch needs to use SIM Card’s data service, which will upload data to server.


Wear and safety:

1. What is the age range of watch?

Target users are children ages 4-12.


2. Is the material safe and secure?

The watch uses material that conforms to the Children's toys material safety standards in the European Union, thus there is no worry about safety.


3. How to clean the watch?

Please wipe it with a clean damp cloth; add a little bit of alcohol if the dirt is not easy to remove.


4. Can the battery of the watch explode when affected by high temperature or while charging?

Compared to the traditional lithium-ion battery, our watch uses a battery that’s durable and has a higher safety performance. The gel polymer lithium-ion battery uses a special colloidal electrolyte which will prevent from explosion as the battery will not produce air or gas even if the liquid boils. This type of battery showed perfect performance in dozens of reliability tests such as crash, acupuncture, crushing and heating.


5. Is the watch waterproof?

Our watch is not water proof. It should not be washed or soaked in water.


6. Is it normal for the watch to get warm while charging?

Yes, it is normal for the watch to get warm.